Frequently Asked Questions

Feel Connected is an online therapy platform in Malaysia. We want to make it easier for Malaysians and people who reside in Malaysia to reach out for professional support that is convenient yet affordable, without worrying about the stigma associated with seeking help.

Feel Connected is suitable for you, if:

• You are 18 years old and above
• You are comfortable expressing yourself in words
• You are looking for professional help for yourself or you’re trying to support someone you care about
• You are feeling overwhelmed by things, going through difficult life transitions, or feeling dissatisfied with certain aspects of your life

Feel Connected is not suitable for you, if:

• You are below 18 years old or you are under the care of a legal guardian
• You are experiencing great difficulties or are currently in immediate danger
• You have been diagnosed with a severe mental illness which require additional psychiatric/psychological care
• You want to attend therapy together with your spouse/partner or family to address relationship issues

Unfortunately, we do not provide services to individuals below 18 years old at the moment. There are plans to expand our services to serve minors in the near future.

While Feel Connected and face-to-face therapy provide similar benefits, it is not designed to replace traditional face-to-face therapy. As the therapists on Feel Connected provide support via talk therapy, it may not meet the needs of some individuals who prefer alternate approaches to express themselves (e.g., sand tray therapy, art therapy, drama therapy).

Each session is 50-minute so that you can best focus and digest everything that was discussed during the session. If you desire for more time, it is best to meet more frequently.

You will need to complete an online assessment. Once we have reviewed and approved your information, you will be granted access to our portal by clicking on the Login icon on the upper right corner of our website. Scheduling appointments, attending sessions, and making payments are all completed via our portal.

To attend online therapy sessions, you will need a computer, tablet or mobile device with stable internet connection, webcam, microphone, and speaker. It is best to have your therapy session in a quiet, private and brightly lit space which gives you the comfort and privacy to talk about personal matters.

If you use a desktop/laptop,  our platform performs best with the latest version of Google Chrome or Mozilla Firefox.
If you use a tablet, you have to download the app provided to you at sign up, available on Google Play (Android 4.4 or higher) or App Store (iOS 10 or higher).

Currently, our platform does not support Apple Safari.

We do not recommend mobile phones for online therapy sessions, as the screen is smaller, offering a less immersive therapy experience and there are more notifications you will need to turn off to avoid disruption during session.

Our platform operates the best with download/upload speed of 1Mbps/sec and above. You can click here to test your internet connection speed.

If your session is interrupted due to a poor connection, our platform will automatically attempt to reconnect. If your browser has been accidentally closed during the session, your session will automatically be paused and you can resume your session once you have logged in to our portal by clicking on the “RESUME” option. 

If your session is interrupted, please have your phone ready as your therapist will call to see if the technical issue can be resolved.

If your session has been cut short by technical problems, your therapy fees will be calculated on a pro rata basis. For example, if you only have 30-minute session, your therapy fees will be RM150 (30/50mins x RM250).